Q: What methods of payment are available to me on your store?
A: CapsuleCollection.rs is the web shop managed by GNGR Production Company doo in Belgrade and sells goods in the territory of Serbia as well as abroad. In the first phase on the territory of Serbia we allow payment by cash on delivery or at the nearest post office if at the time of delivery you have not been on the home address.
Q: How will my shipment be delivered?
A: All shipments on the territory of Serbia will be delivered via Post Express service, which is carried by Post of Serbia. Shipments outside Serbia will be made through the Post Office service in Serbia.
Q: How much is home delivery?
A: For all orders over 3,000 dinars home delivery in Serbia is free! For orders less than 3,000 dinars we will charge the amount of 300 dinars.
Q: I'm not sure / certain that my size? Do you have a size chart?
A: Yes! There is chart of sizes and you can easily compare different tag sizes for both shoes and clothing. Under the description of each product, there is a chart of sizes.
Q: The available sizes are not in my size. Does this mean that the item is not available?
A: If your size is not available it means that the item in your size is already sold out. Our recommendation would be to register as our regular customer and that will secure you to get information about new collections that we receive as well as the opportunity to purchase the desired items before they become available on the web store.
Q: The product I want is out of stock. Will that item be available on your store again?
A: Every year we offer two product collection - spring summer collection and a autumn winter collection. If the product is sold out it will no longer be available in our web shop.